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EICS Server Outage Caused Due to PromoPriceChg Import Batch Stuck Threads| Users Unable to logon to the Application (Doc ID 2873613.1)

Last updated on JUNE 07, 2022

Applies to:

Oracle Retail Enterprise Inventory Cloud Service - Version 19.3 and later
Information in this document applies to any platform.

Symptoms

When the Promotion price Change sftp file based batch runs every one hour, after a while, users are unable to logon to SIOCS. The following error message is presented to the users.

ERROR
-----------------------
Login failed. Please try again or contact a system administrator.



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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