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Download Promotion Does Not Show Notification When Completed (Doc ID 2873850.1)

Last updated on JUNE 06, 2022

Applies to:

Oracle Retail Pricing Cloud Service - Version 19.3 and later
Information in this document applies to any platform.


On : 19.3 version, Pricing - Promotions

When Downloading a Promotion in Pricing Cloud Service (PCS), you observe that once the background process completes no notification is received. .

 The issue can be reproduced at will with the following steps:
   1. From the Task, go to Promotion => Maintain Promotion
   2. Search any available promotions
   3. select any promotion in the Results Window
   4. With a Promotions selected, Got To Action => Download Selected menu
   5. In the Download window, select Template = Promotions, and enter any Process Description.
   6. Click OK. And Confirmation Message Window will popup with the following message :
             The file download will processed in the background. Check the Notifications task list for the status.
   7. Click OK in the Confirmation Message Window.
   8. Wait for several minutes.
   9. No Notification will pop up to let the user know that the download has completed.
 10. Select "Notification" (Bell) menu, and select "See All"
 11. In the Notification Windows, there is no Notification that indicates that the download is complete.
 12. From the Task List, got to "Data Loading"  > Review Status menu
 13. In the Data Loading Window, notice that the promotion download (check the promotion description from step 5) is there, which means the download is completed.


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