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Unable to See Newly Created Service Request in HRHD Next Gen UI (Doc ID 2874004.1)

Last updated on JANUARY 18, 2024

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.22.04.0 and later
Information in this document applies to any platform.

Symptoms

After some upgrade, you cannot see any newly created HRHD service requests in next gen UI

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Cloud App > select Help Desk Requests > My Help >  Create a new request  > Save & Close
2. Navigate to Help Desk > Service Request > Query newly created SR and SR is not found

If you run query against svc_service_requests table, the service request number exists.

Cause

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In this Document
Symptoms
Cause
Solution


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