Unable to See Newly Created Service Request in HRHD Next Gen UI
(Doc ID 2874004.1)
Last updated on JANUARY 18, 2024
Applies to:
Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.22.04.0 and laterInformation in this document applies to any platform.
Symptoms
After some upgrade, you cannot see any newly created HRHD service requests in next gen UI
STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to Cloud App > select Help Desk Requests > My Help > Create a new request > Save & Close
2. Navigate to Help Desk > Service Request > Query newly created SR and SR is not found
If you run query against svc_service_requests table, the service request number exists.
Cause
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In this Document
Symptoms |
Cause |
Solution |