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Unable to See Newly Created Service Request in HRHD Next Gen UI (Doc ID 2874004.1)

Last updated on JANUARY 18, 2024

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version and later
Information in this document applies to any platform.


After some upgrade, you cannot see any newly created HRHD service requests in next gen UI

The issue can be reproduced at will with the following steps:
1. Navigate to Cloud App > select Help Desk Requests > My Help >  Create a new request  > Save & Close
2. Navigate to Help Desk > Service Request > Query newly created SR and SR is not found

If you run query against svc_service_requests table, the service request number exists.


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