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Case Type Mapping To New Workflow Is Not Happening For KYC_OB. (Doc ID 2875037.1)

Last updated on OCTOBER 13, 2022

Applies to:

Oracle Financial Services Crime and Compliance Management Know Your Customer Cloud Service - Version and later
Information in this document applies to any platform.


Case Type mapping to new workflow is not happening for KYC_OB.
1.Create new workflow.
2.Select the app id as 'ECM XE' and Service id as 'Common_Service_WS001 - OFS_COMM'.
3.Navigate to Application Security Administration>CaseTypes.
4.Select the KYC_OB case and select the edit icon.
5.Choose the newly created workflow from the dropdown and click on save.
6. Save is not happening with the below access issue
'User prohibited from accessing the case'
7.This access issue is not there for other case types.(Access issue is happening only for the KYC_OB case type).


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