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Validate Self Service Optimization Setup IDCS User Access Token Failed (Doc ID 2875461.1)

Last updated on JULY 20, 2022

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.22.04.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.22.04.0 version, Digital Customer Service

Validate self service optimization setup idcs user access token failed

When performing the Validate Self-Service Optimization Setup test, the "Get IDCS user access token" step is failing with the following error.
 

ERROR
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Cause: Client authorization failed


Replication Steps:
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The issue can be reproduced at will with the following steps:
1. Go to Setup and Maintenance
2. Select Service on Setup dropdown field
3. Select Digital Customer Service functional area
4. Select All Tasks on the Show field
5. Go the Validate Self-Service Optimization Setup for Digital Customer Service task
6. Execute all tests


Cause

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In this Document
Symptoms
Cause
Solution


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