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A Video-Plus Asset Is Stuck With 'Processing' (Doc ID 2875990.1)

Last updated on JUNE 28, 2022

Applies to:

Content and Experience Cloud Classic - Version 18.1.2 and later
Content and Experience Cloud Service - Version N/A and later
Oracle Content Management - Version 18.2.5 and later
Information in this document applies to any platform.


When creating some Video-Plus assets in the Oracle Content Management (OCM) instance, one of them does not show preview but stuck with the display "Processing" while others were successfully processed and the preview displayed. Also, Kaltula player cannot play the asset content but returns "ENTRY_ID_NOT_FOUND" error.

The asset information retrieved via REST API shows the status in advancedVideoInfo as "CREATED" as following. (The status is "READY" once the asset has been processed successfully.)



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