Beginning in Oracle CPQ Update 22C, we are changing the supported fonts available for use with Oracle CPQ. Customers may want to review their existing document template font selections and determine the best course of action for their implementations. This change impacts several areas of Oracle CPQ including Document Designer, Email Designer, Document Engine, and Rich Text Editor (RTE). In effort to minimize the impact of the font changes, Oracle CPQ has determined substitute fonts which closely resemble the now unsupported font selections.
Why Is This Changing?
Oracle CPQ determined that changes to the cost structure for licensing fonts from third-party providers made continued usage of the entire set of Oracle CPQ 22B and earlier fonts unsustainable. After careful review of our customer font implementation and in effort to not pass costs on to all of our customers, we decided to discontinue support for a limited set of fonts.
Note that more detail regarding this change can be found in Oracle CPQ Supported Fonts (Doc ID 2875457.1).
How Do I Determine If This Change Impacts Me?
You can review your Document Designer templates, Email Designer templates, and Document Engine XSLs to see if you currently have a font in use that will not be supported in Oracle CPQ Update 22C and later.
If the output for the template is RTF or DOCX, there will be no effect on the document output.
If the output for the template is PDF, we provided substitute fonts so that the generated output most closely resembles pre-22C behavior. Additionally, if your RTE contains unsupported fonts and is referenced in your template, the document output may not maintain the desired format.
Customers with concerns are encouraged to take advantage of the Early Test periods in their 22C Update Cohort. This provides time for you to update one or more pre-Production environments, observe the impact of the font changes, and make any necessary adjustments. The following table summarizes the Oracle CPQ Update 22C schedule. If you are uncertain which Update Cohort you are in, please log a Service Request (SR) on My Oracle Support.
My Templates Contain Unsupported Fonts, What Options Do I Have?
If your templates contain unsupported fonts, the following options are available:
- If you want to continue using a font that will be unsupported in Oracle CPQ 22C, log an SR on My Oracle Support and attach the licensed custom font file. You are required to provide evidence that you are licensed to use the custom fonts in the Oracle CPQ environment. Once the request is approved, the font will be installed and available for your use with Oracle CPQ 22C and later. No changes to your document or email templates are required.
- If your output is only RTF and/or DOCX and not PDF and you only use the Oracle CPQ unsupported fonts in an external client application, you can log a SR to make the unsupported font available in RTE Document and Email Designer to create your document templates. However, if you need to print PDF, you will need to obtain the license for the unsupported fonts, otherwise the Oracle CPQ substitution font will be replaced for the PDF output.
- If you are using Document Designer or Email Designer and you prefer to change unsupported fonts to supported fonts, you may do this after upgrade to Update 22C. After upgrade to 22C, unsupported fonts will automatically be substituted for a similar but supported fonts. To help identify unsupported fonts, warning messages are provided in the Text Element Properties and the Heading Styles Editor. The warning message includes all unsupported fonts that are used in the current selection. The unsupported font displays in the Font field until it is replaced with a supported font.
- If you are using Document Engine XSLs to generate PDF output documents and are using unsupported fonts, we recommend you provide the necessary licensed font file(s), transition your templates to Document Designer and select supported fonts, or replace font designation within the XSLs.
What If I Have Already Provided Custom Fonts for Oracle CPQ?
Custom fonts already provided by Oracle CPQ customers will continue to work as in previous releases.
For more information about this change, please log an SR on My Oracle Support.