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Back In Stock Notifications Sent For Inactive Products (Doc ID 2876189.1)

Last updated on JUNE 21, 2022

Applies to:

Oracle Commerce Cloud Service - Version 22.1.6 and later
Information in this document applies to any platform.

Symptoms

'Back in stock' notifications are being sent to the shoppers even when the product is made unavailable (inactive).

STEPS:
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For an out of stock SKU, on the PDP the shopper requests to be notified by email when the item is back in stock.

In Admin, the SKU is marked as inactive.

More stock is added for the selected SKU, and even though it is still marked as inactive, the email notification will be sent.


EXPECTED BEHAVIOR:
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The 'back in stock' notifications should only be sent if the product is active and has stock.

The shoppers should not receive 'back in stock' notifications for inactive products, as they won't be able to purchase the item on the website.

Cause

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In this Document
Symptoms
Cause
Solution
References


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