My Oracle Support Banner

Agents In Oracle Analytics Cloud Fail With Error: 5.7.139 Authentication unsuccessful (Doc ID 2876351.1)

Last updated on NOVEMBER 03, 2023

Applies to:

Oracle Analytics Cloud - Version N/A and later
Information in this document applies to any platform.


Mail Settings are configured in the Oracle Analytics Cloud Console for an Office 365 Government GCC mail server.  For example:

                       SMTP Server:
                                      Port: 587
  Display Name of sender: Sent from OAC
E-mail address of sender: <name>@<domain>
                                                 [x] Authenticated
                           Username: <name>@<domain>
                            Password: <password>
         Connection Security: STARTTLS
                   TLS Certificate: Default Certificate

When an Agent is run to deliver content to an Email destination, the Agent fails with the following error:

[nQSError: 75005] Failed to send AUTH command. 5.7.139 Authentication unsuccessful, the request did not meet the criteria to be authenticated successfully. 


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.