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Fusion Benefits: Payroll Relationship Eligibility Error When Using HDL To Load Participant Files (Doc ID 2876373.1)

Last updated on JUNE 29, 2022

Applies to:

Oracle Fusion Benefits Cloud Service - Version and later
Information in this document applies to any platform.


When attempting to load participant files through HDL, the following error message occurs when attempting to make enrollments:

Error occurred processing election information.

ORA-20001: The payroll relationship or assignment isn't eligible for the element XYZ on the date YYYY-MM-DD.
Details: Check if the employment record for the person meets the eligibility criteria defined for the element.

The issue can be reproduced at will with the following steps:
1. Go to Benefits Administration > Enrollment.
2. Search for and select and employee.
3. Change Effective As-of Date accordingly.
4. Click the Enroll button and make a selection.
Error occurs.


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