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Fusion Benefits: Payroll Relationship Eligibility Error When Using HDL To Load Participant Files (Doc ID 2876373.1)

Last updated on JUNE 29, 2022

Applies to:

Oracle Fusion Benefits Cloud Service - Version 11.13.22.04.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to load participant files through HDL, the following error message occurs when attempting to make enrollments:

ERROR
-----------------------
Error occurred processing election information.

ORA-20001: The payroll relationship or assignment isn't eligible for the element XYZ on the date YYYY-MM-DD.
Details: Check if the employment record for the person meets the eligibility criteria defined for the element.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Benefits Administration > Enrollment.
2. Search for and select and employee.
3. Change Effective As-of Date accordingly.
4. Click the Enroll button and make a selection.
Error occurs.

Cause

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In this Document
Symptoms
Cause
Solution
References


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