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Unable To See The Assets In Customer 360 Dashboard (Doc ID 2877533.1)

Last updated on JUNE 21, 2022

Applies to:

Oracle Fusion Digital Experience for Communications - Care Experience - Version 11.13.21.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.21.10.0 version, Contact Center

ACTUAL BEHAVIOR
---------------
Not able to see the assets in Customer 360 dashboard for one contact

EXPECTED BEHAVIOR
-----------------------
Should able to see the assets for this contact

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigator > Service > Contact Center
2. Search for the contact and open Customer 360 dashboard
3. No assets



Cause

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In this Document
Symptoms
Cause
Solution
References


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