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OCI One Console Users unable to Upload Attachments to Service Requests (Doc ID 2877759.1)

Last updated on JUNE 20, 2022

Applies to:

Oracle Cloud Infrastructure - Version N/A and later
Information in this document applies to any platform.

Symptoms

SR will show created by MOSPARTNER-OCIONECONSOLE_WW@ORACLE.COM and customer will get the error File Screenshot_from_xxxxxxx.png was uploaded by an unregistered user xxxxxx and was NOT attached to the SR. Please contact your organization's Customer User Administrator to ensure that user is properly registered before they attempt to upload a file again.

 

Unregistered user will also not be found in Profile Tool.

Cause

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In this Document
Symptoms
Cause
Solution


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