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Can The Chat 'Average Waiting Time' Calculation Be Modified ? (Doc ID 2880504.1)

Last updated on JULY 05, 2022

Applies to:

Oracle Fusion B2B Service Cloud Service - Version and later
Information in this document applies to any platform.


When Chat is enabled in the Fusion B2B service application the customer sees an Average wait time.   Is there a way to modify how the wait time is calculated?


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