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Can The Chat 'Average Waiting Time' Calculation Be Modified ? (Doc ID 2880504.1)

Last updated on JULY 05, 2022

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.22.04.0 and later
Information in this document applies to any platform.

Goal

When Chat is enabled in the Fusion B2B service application the customer sees an Average wait time.   Is there a way to modify how the wait time is calculated?


Solution

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In this Document
Goal
Solution


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