Next Gen Help Desk Request Field Labels Are Stacked In Edge Browser (Doc ID 2884057.1)

Last updated on SEPTEMBER 30, 2022

Applies to:

Symptoms

On : 11.13.22.04.0 version, Help Desk

ACTUAL BEHAVIOR
---------------
NEXT GEN HELP DESK

When an existing SR is opened some change like “Assigned To” field (when it is not assigned to anyone) and update is made, agent is unable to "Save" the change as the "Save" option is not active.
Save is not active until click on icon (grey circle like button) located at the top left of the page. When clicked, then the icon is showing in Green Color and "Save" option in active status.

Also, once saved, application is not showing us "Assigned To" column even though it is assigned to some one.

EXPECTED BEHAVIOR
-----------------------

Expected Save button to be active


STEPS
-----------------------
1. Navigate to Help Desk

2. Click Help Desk Requests

3. Open an existing SR, make some changes like “Assigned To” field (when it is not assigned to anyone)

4. Observe unable to "Save" the change as the "Save" option is not active.

5. Save is not active until you click on grey box located at the top left of the page.

6. Click grey box, the icon is showing in Green Color.

7. Observe "Save" option in active status.

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.