PPR Payment Failed Formatting And Pending Action Status
(Doc ID 2884687.1)
Last updated on AUGUST 31, 2023
Applies to:
Oracle Fusion Payables Cloud Service - Version 11.13.22.04.0 and laterInformation in this document applies to any platform.
Symptoms
PPR payment failed formatting and pending action status
Customer is facing an error upon initiating a PAYMENT PROCESS REQUEST the status returned is: FAILED FORMATTING AND PENDING ACTION and upon checking the process logs, it saying it encounters an error in one of the backend plsql package below:
AP_PMT_CALLOUT_PKG.payments_completed
ERROR
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FAILED FORMATTING AND PENDING ACTION
STEPS
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The issue can be reproduced at will with the following steps:
1. Initiate a PPR (Payables > Payments > Submit a PPR )
2. Approve the PPR until the end
3. Watch as the PPR fails
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot transmit payment files
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |