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"An Unexpected Error Has Occurred, and the System Cannot Process Your Request." When Trying to Open a Cost Sheet (Doc ID 2885423.1)

Last updated on JUNE 16, 2023

Applies to:

Primavera Unifier Cloud Service - Version 22.4 to 22.7 [Release 22.4 to 22.7]
Primavera Unifier - Version 21.12 to 21.12 [Release 21.12]
Information in this document applies to any platform.


When users attempt to open their Cost Sheet, the following pops up:


Error Code: [random string value]
An unexpected error has occurred, and the system cannot process your request.
Contact your System Administrator referencing this error code
[same random string value]

The issue can be reproduced at will with the following steps:

  1. Navigate to Templates > Shells > Projects > Desired Project/Shell.
  2. Attempt to open the Cost Sheet.
  3. Observe the Error Code that pops up.


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