My Oracle Support Banner

Edit and Clone actions are not behaving as expected in salesforce (Doc ID 2886685.1)

Last updated on JULY 15, 2024

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 22 B Patch 4 and later
Information in this document applies to any platform.

Symptoms

On: 22 B Patch 4 version, Integration

Edit and Clone actions are not behaving as expected in Salesforce


ERROR
-----------------------
When doing Edit quote - Landing to Lightning UI instead of JET UI (even when the embedded option is selected in CPQ Site Settings)
When doing clone quote: Getting error "List has no rows for assignment to SObject"


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Login to SFDC
  2. Create a new quote
  3. Try to open/edit the previously created quote > Lightning UI will open instead of JET UI.
  4. Try to clone the same quote > Error "List has no rows for assignment to SObject"


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot complete the integration with Salesforce.

Changes

 SFDC manage package was recently installed, first-time implementation.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.