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When Loading Report in SUI, Error "Unauthorized Access: please contact the administrator" (Doc ID 2887584.1)

Last updated on NOVEMBER 27, 2023

Applies to:

Oracle Fusion Incentive Compensation Cloud Service - Version 11.13.22.04.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.22.04.0 version, Analytics

Users are not able to access the "Dashboard Reports" in Web UI

All users are getting the error included in the attached screenshot.

ERROR
-----------------------
Unauthorized Access: please contact the administrator
Error URL <Host>/xmlpserver/deny.jsp


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Home > Dashboard Reports, this opens Analytics page, and in a moment , it shows the splash error screen

BUSINESS IMPACT
-----------------------
This will be impacting all the End Users as well (Sellers and Managers) who access the system.
Please look into this Incident with urgency

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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