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Error While Opening Recrods: An Unexpected Error Has Occurred, and the System Cannot Process Your Request (Doc ID 2888353.1)

Last updated on AUGUST 19, 2022

Applies to:

Primavera Unifier Cloud Service - Version 21.12.2.0 to 21.12.6.0 [Release 21.12]
Information in this document applies to any platform.

Symptoms

When opening Records, intermittently getting the error below

ERROR

Error Code: [CUSTOMER_TENANT]-3356B44398
An unexpected Error has occurred, and the system cannot process your request.
Contact your system administrator referencing this error code [CUSTOMER_TENANT]-3356B44398


STEPS

The issue can be reproduced at will with the following steps:

  1. Log into Unifier Production
  2. Open the Shell
  3. Navigate to problematic Business Process (BP)
  4. Open a record
  5. Notice the error

Cause

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In this Document
Symptoms
Cause
Solution
References


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