Error While Opening Recrods: An Unexpected Error Has Occurred, and the System Cannot Process Your Request
(Doc ID 2888353.1)
Last updated on AUGUST 19, 2022
Applies to:Primavera Unifier Cloud Service - Version 22.214.171.124 to 126.96.36.199 [Release 21.12]
Information in this document applies to any platform.
When opening Records, intermittently getting the error below
Error Code: [CUSTOMER_TENANT]-3356B44398
An unexpected Error has occurred, and the system cannot process your request.
Contact your system administrator referencing this error code [CUSTOMER_TENANT]-3356B44398
The issue can be reproduced at will with the following steps:
- Log into Unifier Production
- Open the Shell
- Navigate to problematic Business Process (BP)
- Open a record
- Notice the error
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