My Oracle Support Banner

Relationship Tab To Display Both KYC OB And Batch Cases (Doc ID 2888363.1)

Last updated on AUGUST 14, 2022

Applies to:

Oracle Financial Services Crime and Compliance Management Know Your Customer Cloud Service - Version 10.0.0.0.0 and later
Information in this document applies to any platform.

Symptoms

Enhancement Request:

Currently, if KYC OB and KYC Batch cases are created for a customer, they will not be displayed in the Relationship tab of the KYC case.
During the Investigation of the KYC OB/KYC Batch cases, it would help the investigator to have a complete view of the cases created by a customer and then take a holistic approach for resolution. So it would be good to have the feature to display the KYC OB and KYC Batch cases in the relationship tab.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.