'Service Unavailable' / ' Login failed. Please try again or contact a system administrator.'/ 'Internal Server Error' Occurs When Users Try to Logon to the SIOCS Web-client or Mobile UI
(Doc ID 2889548.1)
Last updated on FEBRUARY 16, 2023
Applies to:
Oracle Retail Enterprise Inventory Cloud Service - Version 22.1 and laterOracle Retail Store Operations Cloud Service - Version 22.1 and later
Information in this document applies to any platform.
This document only applies if the users who were able to logon successfully to the SIOCS application on an environment, and they experience the 'Login Failed....' Error at some point. If the user is trying to login to the application for the first time after it has been provisioned by Oracle refer to [Document 2781828.1].
Symptoms
When attempting to logon to the SIOCS Web client or SOCS mobile UI the following error occurs.
ERROR
---------
Web Client:
Login failed. Please try again or contact a system administrator.
Mobile UI:
Internal Server Error
Browser Console:
POSThttps://rex.retail.us-xxxx-1.ocs.oraclecloud.com/rgbu-rex-xxx-xxx-siocs/siocs-client-services/internal/security/login?mobileClient=false&activitySessionId=xxxxx-xxxx-xxxx-xxx-xxxx
[HTTP/1.1 500 Internal Server Error 188ms]
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |