My Oracle Support Banner

Fusion Global HR: Unable to Create User Account Due to Error in Identity Store (Doc ID 2889929.1)

Last updated on DECEMBER 07, 2022

Applies to:

Oracle Fusion Global Human Resources Cloud Service - Version and later
Information in this document applies to any platform.


When attempting to create a user on the Manage Users page, the following error occurs.


The user account request couldn't be created.

The Oracle Identity Management request identifier is <1234567>.

A user account wasn't created because of an error in the Identity Store.


The issue can be reproduced at will with the following steps:
1. Navigation: Manage User Page > Create a user > Received an error


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.