Email Updates To SRs Are Delayed In Appearing For 2Hrs. How To Reduce The Email Update Delay To The SR? (Doc ID 2891639.1)

Last updated on SEPTEMBER 02, 2022

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.22.04.0 and later
Information in this document applies to any platform.

Goal

After an SR is created there are delays (2hrs) in the initial incoming inbound email message appearing in the SR Messages and attachment(s) appearing in the service request.

How to reduce the delay of updating SRs with email updates?

Solution

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In this Document

Goal

Solution

References

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Email Updates To SRs Are Delayed In Appearing For 2Hrs. How To Reduce The Email Update Delay To The SR? (Doc ID 2891639.1)

Applies to:

Goal

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!