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Base Database Service - Explanation Of Cloud Operations Service (Doc ID 2891882.1)

Last updated on FEBRUARY 06, 2024

Applies to:

Oracle Cloud Infrastructure - Database Service
Information in this document applies to any platform.

Purpose

This Explanation of Operations Service describes the Roles and Responsibilities between Oracle and Customer within operational processes including operations service scope, operations monitoring setup and telemetry data collection, issue identification and remediation, and planned/unplanned maintenance.

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