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SR Assignments To Agents Not Working In The Help Desk Application After The V2 Upgrade (Doc ID 2891951.1)

Last updated on JANUARY 22, 2024

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.22.07.0 and later
Information in this document applies to any platform.

Goal

After the Help Desk upgraded to version V2 or 22C upgrade, the system is not recognizing the agent availability. Hence the SR/Tickets routing to the Agents are not working correctly.

Solution

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In this Document
Goal
Solution
References


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