Not Able to Disable New Item Request Check Box in Item Class (Doc ID 2892783.1)

Last updated on JULY 12, 2024

Applies to:

Symptoms

When attempting to disable the flag for 'Enable New Item Request' on the Item Class , the following error occurs.

ERROR
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You can't disable new item request creation because one or more items of this class aren't approved yet. (EGO-2745794)
You must ensure existing new item requests with items of this class are completed and the item are approved before disabling this setting.


STEPS
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The issue can be reproduced at will with the following steps:
1. Create an Item and see that an NIR is created
2. Enter the Manage Item Classes and attempt to disable the flag for "Enable New Item Request'
3. See error

Cause

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