Oracle Utilities Customer Cloud Service Integration to Oracle Utilities Work and Asset Cloud Service for Service Requests
(Doc ID 2894563.1)
Last updated on MAY 29, 2024
Applies to:
Oracle Utilities Customer Cloud Service - Version 22B and laterOracle Utilities Work and Asset Cloud Service - Version 22B and later
Information in this document applies to any platform.
Purpose
This integration provides a unified solution for managing a service call originated in Oracle Utilities Customer Cloud Service using Oracle Utilities Work and Asset Cloud Service. This pre-built integration represents significant business value for utilities that need to manage their service call operations.
History:
- September 7, 2022 - initial release for 22B
Scope
Oracle Utilities Customer Cloud Service Integration to Oracle Utilities Work and Asset Cloud Service supports the following business processes:
- Creating Service Calls
- Updating/Cancelling Service Calls
- Querying Service Calls
- Retrieving Service Call Details
- Getting Related Documents
Details provided here apply to:
- Oracle Utilities Customer Cloud Service Integration to Oracle Utilities Work and Asset Cloud Service for Service Requests - Version 22B and later
- Oracle Utilities Customer Cloud Service – 22B
- Oracle Utilities Work and Asset Cloud Service – 22B
- Oracle Integration Cloud - v22.3.1.0.0 or higher
Note: Oracle Utilities Work and Asset Management - Version 2.4.0.0.1 and later can also be used in place of the Oracle Utilities Work and Asset Management Cloud Service but only limited functionality of integration would be available. Oracle Utilities Customer To Meter – Version 2.9.0.0.1 and later can also be used in place of the Oracle Customer Cloud Service but only limited functionality of integration would be available.
Details
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In this Document
| Purpose |
| Scope |
| Details |