OCI Identity Cloud Service (IDCS) Domains - SMS Notifications not Getting Triggered Even When MFA is Enabled After Changing Notifications Settings
(Doc ID 2894770.1)
Last updated on SEPTEMBER 20, 2022
Identity Cloud Service (IDCS) - Version N/A to N/A Information in this document applies to any platform.
Main symptom: OTP via SMS stopped working after we've made changes to Notifications.
Screenshot of a sample end-user being prompted for selecting a method for receiving OTP passcode. "Phone Number" is selected, and a valid mobile phone number is provided – no message is sent upon clicking the "Verify Passcode" button. Nothing happens when "Resend Passcode" link is clicked either.
How to Diagnose the issue:
Using IDCS Rest API for Audit event on "notification.delivery.failure", you will find the following error:
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