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OCI Identity Cloud Service (IDCS) Domains - SMS Notifications not Getting Triggered Even When MFA is Enabled After Changing Notifications Settings (Doc ID 2894770.1)

Last updated on MARCH 30, 2023

Applies to:

Identity Cloud Service (IDCS) - Version N/A to N/A
Information in this document applies to any platform.

Symptoms

Main symptom: OTP via SMS stopped working after we've made changes to Notifications.

Screenshot of a sample end-user being prompted for selecting a method for receiving OTP passcode. "Phone Number" is selected, and a valid mobile phone number is provided – no message is sent upon clicking the "Verify Passcode" button. Nothing happens when "Resend Passcode" link is clicked either.

 

How to Diagnose the issue:

Using IDCS Rest API for Audit event on "notification.delivery.failure", you will find the following error:

 

 

Cause

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In this Document
Symptoms
 Main symptom: OTP via SMS stopped working after we've made changes to Notifications.
 How to Diagnose the issue:
Changes
 Actions taken: Go to Domains -> <your domain> -> Settings -> Notifications and update something, eg. Sender's email address, and Save changes
Cause
Solution
 1. GET https://idcs-GUID.identity.oraclecloud.com:443/admin/v1/NotificationSettings/NotificationSettings
 2. Take the response at step 1 and include the following missing event under eventSettings:
 3. PUT https://idcs-GUID.identity.oraclecloud.com:443/admin/v1/NotificationSettings/NotificationSettings with the modified payload from #2


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