Deactivated User Does Not Show in User List Page
(Doc ID 2894811.1)
Last updated on MARCH 05, 2024
Applies to:
Oracle Primavera Cloud Service - Version 22.8 and laterInformation in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
---------------
Deactivated user does not show in user list page, but shows in User usage -> Dormant users page.
Attempted to re-create the user account, but received "00003006" error (same user already exists).
So the user cannot access OPC.
EXPECTED BEHAVIOR
-----------------------
Deactivated user should show in user list page so that it can be activated.
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
- Try to login as the affected user and it fails.
- Try to check the user account in OPC, but it does not show in the users list page.
- Dormant users page shows the user account instead.
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Symptoms |
Cause |
Solution |
References |