Deactivated User Does Not Show in User List Page (Doc ID 2894811.1)

Last updated on SEPTEMBER 23, 2022

Applies to:

Oracle Primavera Cloud Service - Version 22.8 and later
Information in this document applies to any platform.

ACTUAL BEHAVIOR
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Deactivated user does not show in user list page, but shows in User usage -> Dormant users page.

Attempted to re-create the user account, but received "00003006" error (same user already exists).
So the user cannot access OPC.

EXPECTED BEHAVIOR
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Deactivated user should show in user list page so that it can be activated.

STEPS
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The issue can be reproduced at will with the following steps:

Try to login as the affected user and it fails.
Try to check the user account in OPC, but it does not show in the users list page.
Dormant users page shows the user account instead.

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In this Document

Symptoms

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