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Duplicate Line Item Added To Credit Memo (Doc ID 2895970.1)

Last updated on SEPTEMBER 14, 2022

Applies to:

Oracle Retail Invoice Matching Cloud Service - Version 19.3 and later
Information in this document applies to any platform.

Symptoms

Duplicate items are added to credit memo even though user chooses to discard the creation of duplicate item record.

Steps to Recreate:

  1. Ensure that item has multiple records for same VAT region in VAT_ITEM table.
  2. Navigate to the creation of credit memo.
  3. Add an item manually.
  4. Try to add the same item and notice the error message "Duplicate items are not allowed".
  5. Click 'Cancel' button and navigate back to Items tab.
  6. Notice that item record is duplicated.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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