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Items With Zero Available SOH Are Displayed In Item Lookup When Searched For Available Inventory. (Doc ID 2896241.1)

Last updated on SEPTEMBER 15, 2022

Applies to:

Oracle Retail Enterprise Inventory Cloud Service - Version 22.1 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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Items with Zero Available SOH are displayed in Item Lookup when searching for Available Inventory.

You have searched in Item Lookup with Search Mode as 'Inventory' and Inventory Status as 'Available', but the search result includes items with Zero Available SOH.

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to EICS.
2. Navigate to Lookups and then to Item Lookup
3. Select Search Mode as 'Inventory' and Inventory Status as 'Available' and click on Search.
4. Item with 0 Available stock are displayed.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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