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AutoInvoice Creates Credit Memo Which Bill-To Customer Is Different from Original Invoice (Doc ID 2896259.1)

Last updated on SEPTEMBER 14, 2022

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.13.22.04.0 and later
Information in this document applies to any platform.

Symptoms

AutoInvoice creates Credit Memo which Bill-To Customer is different from Original Invoice

Steps:

  1. Create Customers

    Name = AAAAA
    Account Number = 283004
    Site Number = 285056

    Name = BBBBB
    Account Number = 283006
    Site Number = 285058

    These Account have the Relationships

    Reciprocal : Yes
    Bill-To : Yes
    Ship-To : Yes

  2. Create Invoice via AutoInvoice
    <Interface table>
    Transaction Number : INV-001
    Bill-to Customer Account Number : 283004
    Bill-to Customer Site Number : 285056

    Line Transactions Flexfield Context : TEST_IMPORT
    Line Transactions Flexfield Segment 1 : TEST-INV01
    Line Transactions Flexfield Segment 2 : TEST-INV01

  3. Create Credit Memo via AutoInvoice
    <Interface table>
    Transaction Number : CM-001
    Bill-to Customer Account Number : 283006
    Bill-to Customer Site Number : 285058

    Line Transactions Flexfield Context : TEST_IMPORT
    Line Transactions Flexfield Segment 1 : TEST-INV01CM
    Line Transactions Flexfield Segment 2 : TEST-INV01CM

    Reference Transactions Flexfield Context : TEST_IMPORT
    Reference Transactions Flexfield Segment 1 : TEST-INV01
    Reference Transactions Flexfield Segment 2 : TEST-INV01

    -> Bill-to Customer Account Number and Site Number refers Customer BBBBB in the interface.
    -> Reference Transactions Flexfield refers Invoice#INV-001 and this Customer is Customer AAAAA.
    -> Credit Memo#CM-001 is created and this CM is applied to Invoice#INV-001.

Cause

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In this Document
Symptoms
Cause
Solution


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