AutoInvoice Creates Credit Memo Which Bill-To Customer Is Different from Original Invoice (Doc ID 2896259.1)

Last updated on OCTOBER 14, 2023

Applies to:

Symptoms

AutoInvoice creates Credit Memo which Bill-To Customer is different from Original Invoice

Steps:

1. Create Customers
   
   Name = AAAAA
   Account Number = 283004
   Site Number = 285056

   Name = BBBBB
   Account Number = 283006
   Site Number = 285058

   These Account have the Relationships

   Reciprocal : Yes
   Bill-To : Yes
   Ship-To : Yes

2. Create Invoice via AutoInvoice
   <Interface table>
   Transaction Number : INV-001
   Bill-to Customer Account Number : 283004
   Bill-to Customer Site Number : 285056

   Line Transactions Flexfield Context : TEST_IMPORT
   Line Transactions Flexfield Segment 1 : TEST-INV01
   Line Transactions Flexfield Segment 2 : TEST-INV01

3. Create Credit Memo via AutoInvoice
   <Interface table>
   Transaction Number : CM-001
   Bill-to Customer Account Number : 283006
   Bill-to Customer Site Number : 285058
   

   Line Transactions Flexfield Context : TEST_IMPORT
   Line Transactions Flexfield Segment 1 : TEST-INV01CM
   Line Transactions Flexfield Segment 2 : TEST-INV01CM

   Reference Transactions Flexfield Context : TEST_IMPORT
   Reference Transactions Flexfield Segment 1 : TEST-INV01
   Reference Transactions Flexfield Segment 2 : TEST-INV01

   -> Bill-to Customer Account Number and Site Number refers Customer BBBBB in the interface.
   -> Reference Transactions Flexfield refers Invoice#INV-001 and this Customer is Customer AAAAA.
   -> Credit Memo#CM-001 is created and this CM is applied to Invoice#INV-001.
   
   

Cause

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