My Oracle Support Banner

Unable To See Transaction Data Results In Credits Earnings Overview Graph For Specific Period (Doc ID 2896401.1)

Last updated on SEPTEMBER 15, 2022

Applies to:

Oracle Fusion Incentive Compensation Cloud Service - Version 11.13.21.04.0 and later
Information in this document applies to any platform.

Symptoms

User is unable to see the transactions for August 2022 period in Credits/Earnings Overview Graph.
User is able to see prior periods, but not for August 2022.  It did not populate the Pie Chart

STEPS
1. Import AUG transactions and see it has Period Error
2. Open August Period
3. Re-import AUG transactions
4. Submit Run All Transaction Processes using REST webservice and all process up to Calculation completed successfully
5. Check Credits and Earnings > Overview , for Aug-2022 period and still shows no data

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.