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When Changing The Service Request Status Why Is Not Automatically Getting Assigned To A Queue? (Doc ID 2896454.1)

Last updated on SEPTEMBER 22, 2022

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.22.04.0 and later
Information in this document applies to any platform.

Goal

Service Request assignment rules are created to assign a service request to a queue when the SR status is changed to ABC.
However, when a service request is changed to this status the SR is not assigned to a queue.

Why does the SR get assigned to a queue when other status are selected but not when when the status is ABC?


 

Solution

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In this Document
Goal
Solution


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