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Is It Possible to Remove the HTML Tags From The Communication Data(Messages) Of The SR Object Extracted Using BICC Console? (Doc ID 2897608.1)

Last updated on APRIL 11, 2024

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.22.07.0 and later
Information in this document applies to any platform.

Goal

While using BICC console to extract communication data(messages) of the SR for the below VO CrmAnalyticsAM.ServiceRequestAM.SrMessagePVO the extracted data from BICC has the HTML tags for the message content field . How do we get only the Message content without the HTML tags?
 

Solution

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In this Document
Goal
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