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RPASCE Cloud: Error Message "User not found" Occurs When Logging Into RPAS Cloud Application (Doc ID 2897726.1)

Last updated on SEPTEMBER 21, 2022

Applies to:

Oracle Retail Merchandise Financial Planning Enterprise Edition Cloud Service - Version 16.0 and later
Oracle Retail Assortment & Item Planning Enterprise Edition Cloud Service - Version 16.0 and later
Oracle Retail Demand Forecasting Cloud Service - Version 16.0 and later
Oracle Retail Predictive Application Server Cloud Edition - Version 17.0 and later
Information in this document applies to any platform.

Goal

Users are not able to login to the RPAS application. They are getting a "User not found" error. The Administrator is able to login only to bootstrap domain.  How can this be resolved?

Solution

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