Fusion Global HR: Document Of Records Approval Routing Is Incorrect When Requestor Has Multiple Roles (Doc ID 2898280.1)

Last updated on MAY 18, 2023

Applies to:

Symptoms

On : 11.13.22.04.0 version, Global Human Resources

ACTUAL BEHAVIOR
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Approval rule conditions depending on the requestor's role for Document of Records is not working when a requestor has both roles

Approval rule is configured as follows:
1. if Line Manager initiates the transaction > then route to HR Specialist for approval
2. if HR Specialist initiates the transaction > then should be auto-approved
3. if the initiator has both roles > then the transaction should be auto-approved > but instead it follows both above rule conditions, for Line Manager and for HR Specialist

EXPECTED BEHAVIOR
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Approval should work as per the setup

STEPS
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1. when user with Line Manager role initiates the transaction > it routes to HR Specialist for approval
2. when user with HR Specialist role initiates the transaction > it is auto-approved
3. when user with both roles initiates the transaction > it follows both above rule conditions, for Line Manager and for HR Specialist, instead of just being auto-approved

 

Changes

Cause

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