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HR Help Desk Queues Not Visible After 22C Upgrade (Doc ID 2898648.1)

Last updated on DECEMBER 22, 2022

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.22.07.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.22.07.0 version, Help Desk

ACTUAL BEHAVIOR
---------------
Next Gen Help Desk Manager not able to see 'HR Help Desk Queues' quick action under Help Desk

EXPECTED BEHAVIOR
-----------------------
They should be able to see that quick action

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to NextGen HRHD
2. Navigate to Quick Action links
3. HR HelpDesk Queue is not visible

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see the quick action link.

Cause

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In this Document
Symptoms
Cause
Solution


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