Service Request Created From DCS Portal Displays Values From Previously Created Service Request
(Doc ID 2898652.1)
Last updated on OCTOBER 02, 2022
Applies to:
Oracle Fusion B2B Service Cloud Service - Version 11.13.22.07.0 and laterInformation in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
---------------
When two service requests are submitted from the same user in succession on the DCS portal the second request contains some values from the first service request.
EXPECTED BEHAVIOR
-----------------------
Expect that the SR will not be created with any values from the previous SR
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to DCS portal
2. Create a service request
3. The user creates a second service request and does not populate the address.
4. The address is populated from the previous SR.
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |