Opportunity Amount Updated To Zero When Opportunity Moved To Won
(Doc ID 2898874.1)
Last updated on OCTOBER 07, 2022
Applies to:
Oracle Fusion CX Sales Cloud Service - Version 11.13.21.10.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.21.10.0 version, Opportunities
ACTUAL BEHAVIOR
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Opportunity amount for some opportunities were updated by the system to '0' when the user moved the opportunity into Sales Stage = 'Closed/Won'.
This is encountered intermittently.
EXPECTED BEHAVIOR
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to calculate the value correctly
STEPS
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The issue can be reproduced at will with the following steps:
1.Navigator>Opportunity>
2. Edit Opportunity
3. Opportunity amount for some opportunities were updated by the system to '0
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |