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After Enabling Case Management The Cases Screen Is Not Loading (Doc ID 2899026.1)

Last updated on AUGUST 29, 2024

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.22.07.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
When navigating to Service > Cases   The Case Management screen is not loading.

EXPECTED BEHAVIOR
-----------------------
Expect that when the Case Management will load successfully


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Service > Cases

2. Page does not load


Cause

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In this Document
Symptoms
Cause
Solution


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