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Duplicate Resolution Error- Primary Contact ID Isn't Valid (Doc ID 2899149.1)

Last updated on NOVEMBER 15, 2023

Applies to:

Oracle Fusion CX Sales Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Data Quality, Customer Hub

When attempting to process Duplicate Resolution requests
the following error occurs.

 "The value of the attribute Contact ID isn't valid."

Steps to reproduce the issue:
1. Created two accounts A1 and A2
2. Created a contact C2 and set it as the primary contact of A2.
3. Created an SR with account A2 and primary contact C2
4. Created a contact C3 and manually updated PRIMARY_CONTACT_PARTY_ID value of the SR in SVC_SERVICE_REQUESTS table to party_id of contact c3, from database.
5. Created a merge request merging accounts A1 and A2 with A1 as master.




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