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Oracle Content Management Cloud Synch Tool Attempting To Access Internet Explorer For Login Prompt and IE is Blocked (Doc ID 2900411.1)

Last updated on OCTOBER 04, 2022

Applies to:

Content and Experience Cloud Service - Version N/A and later
Oracle Content Management - Version N/A and later
Content and Experience Cloud Classic - Version 18.1.2 and later
Information in this document applies to any platform.

Symptoms

When attempting to launch or login to the Oracle Conent Management Cloud synchronization tool, a number of users are experiencing an issue. When launching the login prompt, the sync tool is attempting to launch Internet Explorer which is blocked.  OCI stopped supporting IE a long time ago, and now our company blocks IE on corporate assets. This is happening for some users that require IE for some legacy applciations.  Is there either a preference setting in the synch tool, or an OS setting to choose a file type association that needs to be set?

Cause

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In this Document
Symptoms
Cause
Solution


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