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Issues Downloading .XER Files From Unifier (Doc ID 2901006.1)

Last updated on OCTOBER 11, 2022

Applies to:

Primavera Unifier Cloud Service - Version N/A and later
Primavera Unifier - Version 9.7 and later
Information in this document applies to any platform.

Symptoms

Error received downloading .XER files from Unifier Business Process (BP) record.

When attempting to download a .XER file from a BP record, some users received the error noted below. Other users are able to download .XER files without issue.


ERROR
-----------------------

The new version of the application cannot be downloaded at this time. Please check your network connection, or try again later. Error: Downloading. https://[URL]/p6professionalcloud/x64/P6Professional.application did not succeed.


STEPS
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The issue can be reproduced at will with the following steps:

  1. Log in to Unifier
  2. Navigate to Shell > Appropriate BP Log
  3. Open BP record that has the .XER attachment
  4. Click on attachments tab and download .XER file.

Cause

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In this Document
Symptoms
Cause
Solution


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