My Oracle Support Banner

Reversal Credit Memo Getting Created With Negative Amount (Doc ID 2902214.1)

Last updated on MARCH 14, 2024

Applies to:

Oracle Retail Invoice Matching Cloud Service - Version 19.3 and later
Information in this document applies to any platform.

Symptoms

Reversal Credit Memo getting created with Negative amount.

Steps To Recreate:

1) Create a Credit Note Request(CNR) with only merchandise component
2) Run posting - to create the Debit Memo same day (Debit Memo send days to be set to 999 , Supplier Option -> Send Debit Memo - 'Only When Credit Note is Late , No Void').
3) Debit Memo gets created.
4) Create a Credit Note(CN) which is perfect match with CNR.
5) Run posting to post the CN.
6) Match the CN and CNR.
Reversal CM gets created - but with negative unit amount.
7)Run posting batch.
CM posting amount is wrong.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.