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Message "Token created successfully" and Users Are Unable to Login to P6 Professional after an Upgrade to Version 21.12.9 or 22.9 (Doc ID 2902484.1)

Last updated on OCTOBER 16, 2022

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 22.9 to 22.9 [Release 22.9]
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 21.12.9.0 to 21.12.9.0 [Release 21.12]
Information in this document applies to any platform.

Symptoms

When attempting to log into P6 Professional via P6ProCloudConnect after upgrading to version 21.12.9  or 22.9, the following message displays and the user cannot login.

Token created successfully.

 

The issue can be reproduced at will with the following steps:

  1. Launch P6 Professional.
  2. Enter the SSO login credentials.
  3. The reported message is displayed but login is not successful.

Changes

 

Cause

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