Can Expired Assets Displayed In The List Of Assets On The Service Request Page Be Hidden, List Only Active Assets? (Doc ID 2902624.1)

Last updated on DECEMBER 05, 2022

Applies to:

Goal

On : 11.13.22.04.0 version, Service Request

Expired assets are displayed in the list of assets on the Service Request page

When creating a service request, an asset must be selected, but in the list of assets that is displayed, the assets with the Status Code field set on ACTIVE and EXPIRED are shown.

Is there a way that in the list of assets to select on the service request page, only the assets with the Status Code set to ACTIVE be shown?

We need to display in the service request pages only the assets that Status Code field are set on ACTIVE, but we don't want to eliminate the assets that Status Code field are set on EXPIRED cause we need them.

Solution

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