Error: "Failed to send document(s) for E-Signature." Is received when trying to send a Document for E-Signature via DocuSign. (Doc ID 2902953.1)

Last updated on OCTOBER 18, 2022

Applies to:

Symptoms

ACTUAL BEHAVIOR

When attempting to send a specific attachment for E-Signature using DocuSign, the following error occurs and the document is not sent.

ERROR
ALERT: Failed to send document(s) for E-Signature.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. In the environment that is configured with DocuSign integration do the following.
2. Select a record containing an attachment.
3. In the tab where the attachment is located > select the "Cog wheel" > select "Send for E-Signature"
4. Fill in the details for the Send for E-Signature window and select Send.
5. Note the alert received.
6. If a new attachment is added to the record, the Alert will not be received when trying to send the newly added attachment

Changes

Cause

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