Oracle CX Sales & B2B Service: Click History Logging and Application Usage Insights Charts Disabled by Default
(Doc ID 2903016.1)
Last updated on NOVEMBER 04, 2024
Applies to:
Oracle Fusion CX Sales Cloud Service - Version 11.13.22.10.0 to 11.13.24.07.0 [Release 1.0]Oracle Fusion Service Cloud Service - Version 11.13.22.10.0 to 11.13.24.07.0 [Release 1.0]
Information in this document applies to any platform.
Symptoms
Click history logging is disabled by default beginning in 22D and must be enabled for use. This impacts click history reporting in Application Usage Insights and in the CRM – CRM Click History subject area for OTBI. All charts within Application Usage Insights are also disabled by default beginning in 22D.
Automatically disabling these product capabilities delivers improved system performance and efficiency. Customers wishing to use or already using click history reporting or Application Usage Insights can enable them by changing the ORA_ZCA_CH_DISABLE profile option value to "No".
This is also documented in Oracle Fusion Cloud Sales Force Automation What's New
Symptoms
If the feature is disabled, the Usage Insight Dashboard will display message "No data to display" for all reports/graphs.
Changes
Cause
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In this Document
| Symptoms |
| Symptoms |
| Changes |
| Cause |
| Solution |
| History |