My Oracle Support Banner

Error Descriptions Are Shown as 'UNKNOWN' When Promotion Template Upload Fails With an Error (Doc ID 2903100.1)

Last updated on OCTOBER 17, 2022

Applies to:

Oracle Retail Pricing Cloud Service - Version 22.1 and later
Information in this document applies to any platform.

Symptoms

Error descriptions are shown as 'UNKNOWN' when promotion template upload fails with an error.

ERROR
-----------------------
UNKNOWN

Steps to Recreate:

  1. Create a promotion template and fill it with appropriate data such that at least one error occurs.
  2. Upload the promotion template.
  3. Navigate to Review Status screen and notice that upload process failed with few errors.
  4. Select the record and click 'View Issues' button.
  5. Notice that 'UNKNOWN' is displayed under Error Description.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.